Return Policy

Need to return something?

Products that are faulty, damaged* or not as described are acceptable for return. All returned items must be in unopened, original resaleable condition for a refund or credit to be given.

How long do I have to return a product?

Within 7 days of purchase


How do I return a product?

Follow the link http://directpetsuppliesperth.com.au/index.php?route=account/return/insert

For quicker processing of your return please email details to direct-pet-supplies-perth@hotmail.com 

 

SHIPPING for returns?

As we are supplier direct this is usually advantageous for the rare chance you may have to return a product. There is no restocking fee, although you will have to pay for the return freight.


CREDIT for returns?

All returned items will be given credit to use on the website. No restocking fee will ever apply to returns.

 

 

* Conditions apply to damaged products